The Besser Team joins in wishing Monica Strieter a fond farewell and a happy retirement. Monica spent the last 9-1/2 years delivering top-notch customer experience to producers throughout the world. Her incredible listening skills, product knowledge, combined with her eye for detail and calm demeaner are traits prized by producers and fellow employee-owners.
Her role as a Customer Service Representative kept her on her toes. Every day presented fresh challenges. When asked about her most memorable career experience she shared that she answered a call at closing time one day. The producer was frantic; his mixer was down, and he urgently needed parts. Monica jumped into action and within 45 minutes had located the necessary parts. When she phoned him back, he’d located parts in the plant and had corrected the problem and didn’t need the parts after all. Monica recalled leaving the office that night with a big smile on her face, very thankful that our customer was up and running.
The next day Monica found out how much her efforts were appreciated when our then CEO Kevin Curtis asked her to come talk in his office. She entered the office with butterflies in her stomach, Kevin asked, “Do you know why you’re here?” Monica, replied with an honest question, “To give me my pink slip?”
They shared a quick laugh before Kevin thanked her for always going above and beyond. Kevin recounted his conversation with the customer who wanted to make sure the “higher ups” knew how much he appreciated all that Monica did to help him.
It was her passion for customer care and her knowledge of our parts and equipment that contributed to Monica’s promotion to Senior Customer Sales Representative in 2021.Her skills at navigating our business system, her rapport with fellow employees, and her patience made her natural in the role of head trainer for new Besser employees.
Monica and her husband Jack are looking forward to their retirement years. They’ll be enjoying the great outdoors, pursuing their many hobbies, spending time at their hunting camp, and making memories with family and friends.