Job Description

This position promotes machine and mold parts, capital equipment, paid service, and training to customers and prospects for the Besser product line.

Essential Functions

1. Provides innovative ideas and utilizes resources to exceed sales and service goals.
2. Follows written policies, procedures and best practices developed for the customer service team.
3. Secures orders from existing and potential customers by direct contact.
4. Generates parts quotes and follows up with customers’ requests.
5. Completes call cards, expense reports and provides capital equipment leads to the capital team.
6. Calls on all accounts within the area of responsibility as described in the customer service expectations.
7. Obtains part specifications and measurements as required to complete a customer order.
8. Contributes to customer communications.
9. Must be open to completing other duties not specifically listed above as requested by the Sales team.

Qualifications

Education: Associate’s degree in business or related field; Bachelor’s degree preferred.
Experience: Experience in a related field with electrical and mechanical experience preferred. Knowledge of the Concrete Products Industry is beneficial.
Skills: Exceptional knowledge of equipment and production of products and plant practices. Good oral and written communication skills. Ability to effectively communicate with customers at many levels.
Requirements: Must be willing to travel worldwide for a minimum of three weeks per month. Must be physically able to perform manual labor and lift a minimum of 100 pounds. Must be fluent in English, bi-lingual preferred. Must have good driving record.

Work Environment

A typical manufacturing/production environment in a controlled atmospheric building.