Job Description

This position provides overall technical service, maintenance, installation, troubleshooting, and training for the Besser product line. Technical Service Representatives report to the Technical Service Manager.

Job Functions

1. Provides hands-on technical assistance and training to customers during and after equipment installation and as needed.
2. Completes technical installation and service reports; reports on product problems encountered.
3. Promotes service and parts to customers as needed.
4. Prepares service and parts proposals through the business system.
5. Understands lean concepts and initiates improvements to improve efficiency and reduce costs.
6. Provides innovative ideas and utilizes resources to exceed sales and service goals.
7. Follows written policies, procedures and best practices developed for the customer service team.
8. Assists customers with installing new equipment, upgrades and specific paid services.
9. Trains customers on operation of equipment.
10. Completes call cards, expense reports and provides capital equipment leads to the capital team.
11. Contributes to customer communications such as service bulletins and newsletters.
12. Must be open to completing other duties not specifically listed above as requested by the Technical Service team.

Qualifications

Education: Associate degree in mechanical, electrical, or equivalent field experience is preferred.
Experience: Two years of experience in a related field with electrical and mechanical experience preferred.
Skills: Knowledge of concrete products equipment, production of products, and common plant practices. Ability to effectively communicate with customers at many levels. Mechanically and electronically inclined.
Requirements: Must be willing to travel worldwide; sometimes being last minute requests. Must be physically able to perform manual labor and lift a minimum of 100 pounds. Must be fluent in English, bi-lingual would be welcomed. Must have good driving record.

Other Physical Requirements

Vision (Near, Color, Peripheral, Depth Perception)

Work Environment

A typical manufacturing/production environment in a non-controlled atmospheric building.