Besser Delivers Quicker Response Time for Technical Support

We’ve sharpened our focus on customer satisfaction with a new streamlined process for handling inbound technical service calls. The new process was initiated in August. All service related phone calls are now routed to customer service representative Ron Gunderman or project manager Kevin Krentz. In many instances, using their experience and tools available, they can resolve the issue(s) for the producer. When they cannot resolve the issue they promptly contact the appropriate Besser technical service representative and  share the information for quick resolution. Ron and Kevin can be reached calling customer service +1.989.354.1000. Customers can also call Ron direct at +1.989.354.1121 or email rgunderman@besser.com or call Kevin at +1.989.354.1148 or email kkrentz@besser.com.