Getting to know Your Customer Service Representative: Jed Winquist

“Ours are the best pipe machines out there! Our BiDi® is hands down the best machine for making round pipe fast and good,” proudly stated Jed Winquist, Installation Specialist. This pride he feels goes beyond his voice, it transcends into everything he does. He and Scott Kennedy, Production Specialist, are currently combining their talents on the installation of two pre-owned machines, a PH-24 and PH-84, in Panama. Jed has been installing and troubleshooting Besser pipe equipment around the globe since 2007. He’s installed and provided technical support for plants, operating the full gamut of Besser pipe machines, in the Middle East, Europe and Central America as well as throughout North America.  Jed shared that the highlight of his job is when he restores a plant to full production of high quality pipe. Assuring that our customers’ employees can earn their paychecks is what drives him. He has a natural aptitude to “fix” things. He calmly employs deductive reasoning when troubleshooting equipment. His patience, intricate knowledge of the equipment, and old fashioned work ethic benefits producers using both new and older equipment. He notes, “Sometimes the issue isn’t what it seems to be; many times the issue is caused by a problem earlier in the operating sequence.” When installing new equipment and upgrades like Vision 3, he methodically follows an orderly sequence to insure a flawless start-up. Jed’s career at Besser began in Sioux City’s maintenance department. Quickly his outstanding skills were noticed and he was transferred into the equipment assembly area. He spent a few years assembling and testing Profileometers before shifting to pipe machines and components such as bell packers and long bottoms. He laughs when he comments how little his degree, in architectural construction engineering technology, helps with his chosen line of work. When he’s not travelling for Besser, relaxation for Jed and Christine, his wife of 34 years, consists of spending quality time together. They love the outdoors; camping and fishing are favorite activities. They also adore making memories with their four daughters and their families which includes nine grandchildren ranging in age from 2 – 14. Jed can be contacted in the office at 712.277.8111, cell 989.916.8343, and email at jwinquist@besser.com.