Getting to Know Your Customer Service Representative: Marie Simmons

When you genuinely like what you do, coming to work is a pleasure. Marie Simmons, Sales Coordinator at our Sioux City location is one of those lucky people. Twenty-eight years ago she left her position in an attorney’s office to take on a secretarial role at McCracken (now Besser). Today Marie knows Besser pipe customers inside and out; she knows their names, their equipment, and all about their families. Marie’s job responsibilities include quoting, proposal generation, and international shipping. She is a skilled multi-tasker who is fascinated by cultural diversity. Her favorite projects include helping with our international agents and customers. She recalled a phone conversation from years ago with a representative from an international concrete pipe company. Before saying goodbye she politely asked if there was anything else we could do for him. He replied, “I’ll order trowel segments from Besser instead of our local vendor if you can get them shipped quickly and promise to keep a supply in inventory for us.” She secured an order and the customer has been ordering from us ever since because he’s highly satisfied with the product quality, our timely delivery, and the attentive service he receives. Marie feels very fortunate to be part of a team that always bands together to help our customers, regardless of the situation. “People at Besser truly care about each other and customers,” she shares, “day and time aren't an issue; when a customer calls and needs our help our focus shifts to taking care of them.” One of the most satisfying parts of her job is hearing from customers who are appreciative of the support and service we’ve provided. As a wife, mother, and grandmother the family oriented culture at Besser appeals to Marie. The flexibility to occasionally leave the office to watch her youngest daughter’s many athletic pursuits is something that she treasures. When not chauffeuring and coordinating their 14 year old daughter’s activities, she and her husband Jeff enjoy spending time relaxing with their three older children, three grandchildren, and friends.